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Privacy policy


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1. the name and contact details of the controller and of
company data protection officers

This data protection information applies to the data processing by:

Represented by: Daniel Lerzer
Pfälzer Straße 12,
91161 Hilpoltstein

2. collection and storage of personal data and the nature and purpose of their use

a) When visiting the website
When you call up our website, the information provided on your terminal device is not
browser automatically sends information to the server of our website. This information
are temporarily stored in a so-called log file. The following information is
is recorded without your intervention and stored until it is automatically deleted:

– IP address of the requesting computer,
– Date and time of access,
– Name and URL of the retrieved file,
– Website from which the access is made,
– browser used and, if applicable, the operating system of your computer as well as the name of your access-
Providers. We process the data mentioned above for the following purposes:
– ensuring that the website is smoothly connected, – ensuring that the website is
comfortable use of our website,
– Evaluation of system security and stability and
– for other administrative purposes.

The legal basis for the data processing is Article 6(6). 1 p. 1 lit. f DSGVO. Our entitled
Interest follows from the data collection purposes listed above. Do not use under any circumstances
we use the collected data for the purpose of drawing conclusions about your person.
Furthermore, we use cookies and analysis services when you visit our website. More details
Explanations are provided in the notes to the financial statements. 4 and 5 of this privacy policy.

b) When registering for our newsletter
Provided that you have been informed in accordance with Art. 6 Par. 1 p. 1 lit. a DSGVO have expressly consented to, we will use your
e-mail address to send you our newsletter on a regular basis. For the reception of the
newsletters, it is sufficient to provide an e-mail address.
You can unsubscribe at any time, for example via a link at the end of each newsletter.
Alternatively, you can unsubscribe at any time by sending an e-mail to

c) When using our contact form
For questions of any kind, we offer you the possibility to contact us via a
form to contact us. A valid e-mail address is required,
so that we know who the request comes from and can answer it.
Further information can be provided voluntarily. The data processing for the purpose of contact
with us takes place in accordance with Art. 6 Para. 1 p. 1 lit. a DSGVO on the basis of your voluntarily granted
Consent. The personal data collected by us for the use of the contact form are not
Data will be automatically deleted after the completion of your request.

d) On conclusion of the contract

(i) The following data is collected from you upon conclusion of the contract:
– Name
– Home address
– Invoice address if applicable
– email address

(ii) You may provide the following data voluntarily:
– Phone number
The collection of data for the purpose of concluding a contract with us is carried out in accordance with Art. 6 Par. 1 p. 1 lit. b
DSGVO on a legal basis. These data are stored as long as it is necessary for the fulfilment of the
contractual obligations, or is required by law or, in the case of (ii), their
consent to the storage of the data is revoked. In the case of (ii) the data collection shall be
according to Art. 6 Par. 1 p. 1 lit. a DSGVO on the basis of your voluntarily given consent.

3. disclosure of data

A transfer of your personal data to third parties other than those listed below
purposes does not take place.

– We only pass on your personal data to third parties if:
– …and you yours in accordance with Art. 6, Par. 1… 1 p. 1 lit. a DSGVO have given their express consent to this,
– the transfer pursuant to Article 6(6) 1 p. 1 lit. f DSGVO for assertion, exercise or defence
of legal claims is necessary and there is no reason to assume that you
have an overriding interest worthy of protection in not disclosing your data,
– in the event that the transfer pursuant to Art. 6 para. 1 p. 1 lit. c DSGVO a legal obligation
exists, and
– this is legally permissible and in accordance with Art. 6 Par. 1 p. 1 lit. b DSGVO for the handling of contractual relationships
is required with you.

4. cookies

We use cookies on our site. These are small files that your browser
automatically created and stored on your end device (laptop, tablet, smartphone or similar)
when you visit our site. Cookies target your
end device, do not contain viruses, Trojans or other malicious software.
Information is stored in the cookie, which is always related to the specific
the terminal device used. This does not mean, however, that we will immediately
obtain knowledge of your identity.

The use of cookies serves on the one hand to make the use of our offer more pleasant for you and on the
to design. For example, we use so-called session cookies in order to recognize that you can view individual pages
have already visited our website. These are automatically deleted after leaving our site.

In addition, we also use temporary cookies to optimise user-friendliness.
which are stored on your terminal device for a certain defined period of time.
If you visit our site again to take advantage of our services, the system will automatically
recognizes that you have already been with us and which entries and settings you have made,
to avoid having to enter them again.

On the other hand, we use cookies to record the use of our website statistically and
for the purpose of optimizing our offer for you (see point 5). These cookies
allow us to automatically recognize when you visit our site again, that
you were already with us. These cookies are automatically deleted after a defined period of time.

The data processed by cookies are stored for the above-mentioned purposes in order to safeguard our legitimate
interests as well as those of third parties pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO required.
Most browsers automatically accept cookies. However, you can configure your browser to do so,
that no cookies are stored on your computer or that a notice is always displayed,
before a new cookie is created. The complete deactivation of cookies can be
However, this may mean that you will not be able to use all the functions of our website.

5. analysis tools

(a) Tracking tools

The tracking measures listed below and used by us are based on the following
of Article 6(6). 1 p. 1 lit. f DSGVO was carried out. With the tracking systems used
measures, we want to ensure that our products and services are designed to meet the needs of our
Secure the website. On the other hand, we use the tracking measures to ensure that our
website statistically and for the purpose of optimizing our offer for
Evaluate them. These interests are to be considered legitimate within the meaning of the above provision.
The respective data processing purposes and data categories are derived from the corresponding
tracking tools.

(i) Google Analytics

For the purpose of the need-based design and continuous optimization of our pages use
we use Google Analytics, a web analysis service of Google Inc. ( (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). At
In this context, pseudonymised user profiles are created and cookies (see
No. 4) used. The information generated by the cookie about your use of this website
Website like

– Browser type/version,
– the operating system used,
– Referrer URL (the previously visited page),
– Host name of the accessing computer (IP address),
– Time of the server request,

are transmitted to a Google server in the USA and stored there. The information
are used to evaluate the use of the website, to generate reports about the website activities
and to make further arrangements with the use of the website and the internet
associated services for the purposes of market research and design in line with requirements
of these Internet pages. This information may also be passed on to third parties.
data if this is required by law or if third parties transfer this data on behalf of the
process. Under no circumstances will your IP address be merged with other data from Google.
The IP addresses are made anonymous, so that an assignment is not possible (IP masking).
You may refuse the use of cookies by selecting the appropriate settings on your browser software.
prevent; however, we would like to point out that in this case, not all of the
functions of this website can be used to the full extent.

You can also request the recording of the data generated by the cookie and tailored to your use.
the website (including your IP address) and the processing of this data by
Prevent Google by downloading and installing a browser add-on (

As an alternative to the browser add-on, especially for browsers on mobile devices, you can
also prevent the collection by Google Analytics by clicking on this link. It will be
set an opt-out cookie that will prevent future collection of your information when you visit this website
prevented. The opt-out cookie is valid only in this browser and only for our website and will
is stored on your device. If you delete the cookies in this browser, you will need to disable the opt-out
Set cookie again.

Further information on data protection in connection with Google Analytics can be found at
in the Google Analytics help ( 6004245?hl=en).

ii)Google Adwords Conversion Tracking

To statistically record the use of our website
and for the purpose of optimizing our website for you, we also use the
Google Conversion Tracking. Google Adwords will place a cookie (see point 4) on your computer.
calculator, if you have reached our website via a Google ad. This
Cookies lose their validity after 30 days and are not used for personal identification.
If the user visits certain pages of the Adwords client’s website and the cookie is still
has not expired, Google and the customer can see that the user clicks on the ad
and was redirected to this page.

Every Adwords customer receives a different cookie. Cookies can therefore not be accessed via the web pages
can be tracked by Adwords customers. The information collected using the conversion cookie
are used to create conversion statistics for Adwords customers who register for
Conversion Tracking. The Adwords customers find out the total number of
Users who have clicked on their ad and been taken to a conversion tracking tagged
page were forwarded. However, you will not receive any information with which users
personally identified.

If you do not want to participate in the tracking procedure, you can also use the
Reject the setting of a cookie – for example, via browser settings that prevent the automatic
Setting of cookies generally deactivated. You can also disable cookies for conversion tracking,
by setting your browser to accept cookies from the domain “www.googleadservices.
com” can be blocked. Google’s privacy policy on conversion tracking can be found
here (

(iii) Hotjar

On some pages we use the web analysis service Hotjar of Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe tel.: +1 (855) 464-6788).

With this tool, movements on the websites where Hotjar is used can be traced (so-called heat maps). In this way, it is possible to see how far users scroll and which buttons they click on. The tool also makes it possible to obtain feedback directly from users on or via the website. This provides us with valuable information to improve the design of the website.

When using this tool, the site operator pays special attention to the protection of your personal data. So we can only understand which buttons are clicked, the course of the mouse, how far it scrolls, the screen size of the device, device type and browser information, geographic location (country only) and the preferred language to display our website. Areas of the websites in which personal data of you or third parties are displayed are automatically hidden by Hotjar and can therefore not be traced at any time.

Hotjar offers each user the possibility of preventing the use of the Hotjar tool by means of a “Do Not Track” header, so that no data about the visit of the respective website is recorded. This is a setting that all common browsers support in current versions. For this purpose, your browser sends a request to Hotjar with the information to deactivate the tracking of the respective user. If you use sipgate websites with different browsers/computers, you will need to set up the “Do Not Track Header” for each of these browsers/computers separately.

You can find detailed instructions with information about your browser at

A manual in german can be found here:

For more information about Hotjar Ltd. and about the Hotjar tool, see

The privacy policy of Hotjar Ltd. can be found at

6. social media plug-ins

On our website, we set on the basis of Art. 6 paragraph 1 p. 1 lit. f DSGVO Social Plug-ins of the
social networks Facebook, Twitter and Instagram to make us better known.
The advertising purpose behind this is to be regarded as a legitimate interest within the meaning of the DSGVO.
The responsibility for the data protection compliant operation is borne by their respective providers
to ensure that this is the case. The integration of these plug-ins by us takes place by means of the so-called
Two-click method to protect visitors to our website in the best possible way.

a) Facebook

On our website, social media plugins from Facebook are used in order to make their use
more personalized. For this we use the “LIKE” or “SHARE” button. It concerns
…with an offer from Facebook.
If you call up a page of our website that contains such a plugin, your browser will build
a direct connection to the servers of Facebook. The content of the plugin is published by Facebook
directly to your browser and integrated into the website by it.
By integrating the plugins, Facebook receives the information that your browser has the appropriate
page of our website, even if you do not have a Facebook account
or are not logged on to Facebook right now. This information (including your IP address)
is transmitted from your browser directly to a Facebook server in the USA and
stored there.

If you are logged in to Facebook, Facebook can make your visit to our website your Facebook-
Assign account directly. When you interact with the plugins, for example the “LIKE” or “SHARE”-
button, the corresponding information is also sent directly to a server of
Facebook and stored there. The information is also published on Facebook
and your Facebook friends.

Facebook may use this information for the purpose of advertising, market research and needs-based
Use the design of the Facebook pages. For this purpose, Facebook will provide usage, interests and
and relationship profiles are created, e.g. to monitor your use of our website with regard to
you on Facebook to evaluate the advertisements displayed to you, to inform other Facebook users about
to inform you about your activities on our website and to make further contact with the use of Facebook
to provide related services.

If you do not want Facebook to share the data collected via our website with your
Facebook account, you must log out of Facebook before visiting our website.
Purpose and scope of data collection and further processing and use of the data
through Facebook as well as your rights and setting options in this regard to protect your
For privacy information, please refer to the Facebook privacy statement (

b) Twitter

On our website you will find plugins of the short news network of Twitter Inc. (Twittering)
integrated. You can recognize the Twitter plugins (tweet button) by the Twitter logo on our site.
An overview of tweet buttons can be found here (
If you call a page of our website that contains such a plugin, a direct
Connection established between your browser and the Twitter server. Twitter thereby receives the
Information that you have used your IP address to visit our site. If you follow the Twitter
“tweet- Button” while you are logged in to your Twitter account, you can
Link contents of our pages on your Twitter profile. This allows Twitter to track the visit of our
pages to your user account. We would like to point out that we as the provider of the pages do not
get knowledge of the content of the transmitted data as well as its use by Twitter.
If you do not want Twitter to be able to associate your visit to our pages, log in
from your Twitter user account. You can find further information in the privacy policy
from Twitter (

c) Instagram

Our site also uses social plugins (“plugins”) from Instagram,
operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”)

The plugins are marked with an Instagram logo, for example in the form of an “Instagram camera”.
If you call up a page of our website that contains such a plugin, your browser will display
a direct connection to the Instagram servers. The content of the plugin is controlled by Instagram
directly to your browser and integrated into the page. Through this integration
Instagram will receive the information that your browser has reached the corresponding page of our website
even if you do not have an Instagram profile or are not currently logged in to Instagram

This information (including your IP address) is sent directly from your browser to a server
from Instagram to the USA and stored there. If you are logged in to Instagram, you can
Instagram will immediately associate your visit to our website with your Instagram account. If you
interact with the plug-ins, for example by pressing the “Instagram” button, this information will be
is also transmitted directly to an Instagram server and stored there.
The information will also be published on your Instagram account and your
Contacts is displayed.

If you do not want Instagram to use the information collected through our web site directly
to your Instagram account, you must register with
Instagram log out.

For more information, please see the Instagram Privacy Policy (

7. rights of data subjects

You have the right:

– in accordance with Art. 15 DSGVO information about your personal data processed by us to
demand. In particular, you can obtain information about the purposes of processing, the category of
personal data, the categories of recipients to whom your data is disclosed
were or will be, the planned storage period, the existence of a right of rectification,
cancellation, restriction of processing or opposition, the existence of a
right of complaint, the origin of your data, if they were not collected by us, and
on the existence of automated decision making including profiling and, where appropriate
require meaningful information on their details;

– in accordance with Art. 16 DSGVO, the correction of incorrect information or completion of your
to request personal data stored with us;

– in accordance with Art. 17 DSGVO the deletion of your personal data stored by us to
unless the processing is carried out for the purpose of exercising freedom of expression
and information, to fulfil a legal obligation, for reasons of public interest
or necessary for the assertion, exercise or defence of legal claims

– in accordance with Art. 18 DSGVO the restriction of the processing of your personal data to
demand, insofar as the accuracy of the data is disputed by you, the unlawful processing
but you refuse to delete them and we no longer require the data, you are not entitled to
but need these for the assertion, exercise or defence of legal claims
or you have lodged an objection to the processing in accordance with Art. 21 DSGVO;

– in accordance with Art. 20 DSGVO your personal data, which you have provided us, in a
structured, common and machine-readable format, or the transmission of the data to
to someone else in charge;

– in accordance with Art. 7 Para. 3 DSGVO to revoke your once given consent at any time.
As a result, we will not be able to process the data which was based on this consent,
may not continue in the future, and

– complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can
contact the supervisory authority at your usual place of residence or work for this purpose, or
of our company headquarters.

8. right of objection

If your personal data is collected on the basis of legitimate interests in accordance with Art. 6
Abs. 1 p. 1 lit. f DSGVO, you have the right, in accordance with Art. 21 DSGVO, to object
against the processing of your personal data, if there are reasons for this
which arise from your particular situation or where the objection to direct mail is
…to be judged. In the latter case you have a general right of objection, which can be exercised without specifying
a special situation is implemented by us.
If you wish to make use of your right of revocation or objection, an e-mail is sufficient

9. data security

We use the common SSL (Secure Socket Layer) procedure within the website visit
in connection with the highest encryption level supported by your browser
will. Usually this is a 256 bit encryption. If your browser
does not support 256-bit encryption, we use 128-bit v3 technology instead.
Whether a single page of our Internet presence is transmitted in encrypted form, you can recognize
on the closed representation of the bowl or lock symbol in the lower
Status bar of your browser.

We also make use of suitable technical and organisational security measures,
to protect your data against accidental or intentional manipulation, partial or complete
loss, destruction or against the unauthorized access of third parties. Our safety measure-
The quality of our products is continuously improved in line with technological developments.

10. topicality and amendment of this data protection declaration

This privacy statement is based on the requirements of the basic data protection regulation applicable from May 2018,
and the Federal Data Protection Act (new). It is constantly updated.